UTech, Ja Student Handbook 2019-2020

Below are some on-going activities and new achievements. These include: • The introduction of the University Call Cen- tre which receives inbound calls through the switch board and Avaya telephone. • The ongoing Net Promoter Score survey. • Monitoring of customer service standards. • Ongoing customer service training for all new and returning staff. • Ongoing Mystery Shopping activities. • Update of the university’s campus map. (The map is located between the College of Business and Management and the Faculty of Education and Liberal Studies). We are pleased to advise that, the lobby in the Main Administration Building is now open for your convenience, Mondays to Fridays from 8:00 a.m. to 7:00 p.m., during the semester and 8:00 a.m. to 4:00 p.m. during semester break. In the event that you have a complaint, we encourage you to contact us. We look forward to hearing from you. Additional Contact Information. Telephone: (876) 970-5844/46/48/927-1680-8 Ext. 2844/46/48 Toll free: 1-888-991-513 Fax: (876) 977-4388 Website: www.utechjamaica.edu.jm Email: customerserviceadvocate@utech.edu.jm O P E R AT I O N A L G U I D E L I N E S F O R A T T E N D A N C E AT S C H E D U L E D C L A S S E S R E S P O N S I B I L I T Y O F S T U D E N T S • Students should attend all scheduled classes consistently, in order to ensure the best opportunity for optimum academic performance. • Where absence is unavoidable for more than one class, the instructor should be notified. • Students should be punctual for all classes. • Class registers indicating the date should be signed by students in attendance for tutorials and laboratories. Registers should be kept by the instructor. If an instructor is not present for the first thirty (30) minutes of a class, without notifying the stu- dents, then students may leave and a represen- tative from the class will then complete the TLPG-2 form indicating the instructor’s absence. This formwill be submitted to the HOS/HOD/PD. Students are to be self-directed in their approach to learning and in the pursuit of their courses of study. Students should: • attend classes consistently • be punctual for classes • do assigned readings and other assignments in preparation for classes • follow acceptable standards of dress and proper grooming • participate in group assignments and projects • not exhibit disruptive behaviour “ E X C E L L E N C E T H R O U G H K N O W L E D G E ” S U P P O R T S E R V I C E S F O R S T U D E N T S 69