UTech, Ja Student Handbook 2019-2020

Your health insurance and student identifica- tion cards are necessary for each visit. S T U D E N T H E A LT H I N S U R A N C E P L A N All registered students are provided with a health insurance card which can be used at any health care provider. Please note that some providers only accept cash/debit/credit cards as payment. If this occurs, ask for a signed receipt in order to make a claim against the health insurance provider. There is a cost for services not covered by the health insurance plan however, no cash is collected at the Medical Centre. S T U D E N T R E Q U I R E M E N T S T O A C C E S S A N D P A R T I C I PAT I O N I N C L I N I C A L R O T AT I O N S All students enrolled in health and allied health courses of study who are required to participate in clinical rotations within areas of the Ministry of Health must be fully immunized. Access to clinical sites will only be granted if immunization is current and covers the period of rotation. The Immunization schedule: • Birth BCG • 6 weeks OPV, DPT/HepB/Hib (Pentavalent) • 3 months OPV, DPT/HepB/Hib • 5 months OPV, DPT/HepB/Hib • 12 months MMR • 18 months DPT, OPV boosters • 4-6 years DPT, OPV, MMR boosters All students to whom this applies, must have a Mantoux test performed and results forwarded to the Medical Centre. This can be done at the National Chest Hospital, Barbican Road, Kings- ton 6 and at the St James Type 5 Health Centre, Creek Street, Montego Bay. M E D I C A L S F O R N E W S T U D E N T S All students being enrolled for the first time are required to complete a medical examination and submit results to the Medical Centre. The receipt that is received after submission of the medical is used to obtain the student identifica- tion card from the Safety and Security Office. O F F I C E O F T H E C U S T O M E R S E R V I C E A D V O C AT E The Office of the Customer Service Advocate (OCSA) welcomes our undergraduate and grad- uate students. The Office is located on the third floor of the Main Administration Building and is responsible for developing and guiding a relevant customer service programme for the University. The Office seeks to ensure that the university’s customer service standards are developed and adhered to and plays a key role in establishing a culture of excellent customer service. The Office continues to employ a cus- tomer-centric approach to service by consis- tently encouraging a service-oriented culture to meet the needs of all our customers and stake- holders. U N I V E R S I T Y O F T E C H N O L O G Y , J A M A I C A – S T U D E N T H A N D B O O K 2 0 1 9 – 2 0 2 0 S U P P O R T S E R V I C E S F O R S T U D E N T S 68