UTech, Ja Student Handbook 2019-2020

ii. Where there is no need for an investiga- tion, steps are to be initiated to provide a response in writing to the complainant no later than three (3) working days following the assignment to the member of staff by the appropriate Officer. iii. No response is to be provided to a com- plainant without the signature of an appropriate officer. D . S T A G E 4 i. The complainant is to be provided with the outcome of his/her complaint no later than two (2) weeks following the lodging of the complaint. ii. Where the complaint is of a complex nature and requires in-depth investigation the student shall be informed. A response to such complaints should take no more than four (4) weeks. E . S T A G E 5 i. Petition to the Visitor Through the Council If the student is not satisfied with the response by the appropriate officer, or committee / tribu- nal s/he may submit the complaint to the Reg- istrar for referral to the Visitor through the Council. The Visitor's decision is final. The procedure for making a complaint is sum- marised in Appendix 3: Procedures for making a Complaint: A Summary for Students. ii. Technology Based Complaints The University will provide a mechanism to facilitate student complaints being submitted electronically. iii. Notification of Outcome Students will receive written advice of the out- come of their complaint. The outcome will be in keeping with the seriousness of the incident, which was the basis of the complaint, and out- comes will be applied consistently across the University. iv. Documentation All documentation relating to complaints will be kept strictly confidential and will not be accessible to anyone who is not directly involved in handling the complaint. Any mate- rial about the outcome of the complaint will be placed on the appropriate student’s file. v. Relationship to Other UTech Policies This policy does not over-ride the established administrative or appeal procedures which would normally be followed in relation to aca- demic matters, e.g., appeals against assessment grades. U N I V E R S I T Y O F T E C H N O L O G Y , J A M A I C A – S T U D E N T H A N D B O O K 2 0 1 9 – 2 0 2 0 230 P O L I C Y A N D P R O C E D U R E S F O R H A N D L I N G S T U D E N T C O M P L A I N T S