UTech, Ja Student Handbook 2019-2020

“ E X C E L L E N C E T H R O U G H K N O W L E D G E ” 227 I N T R O D U C T I O N The University of Technology, Jamaica is com- mitted to the continued improvement of the experience gained by students. The concerns of students are therefore welcomed as the Univer- sity aims to achieve this. The Policy makes provisions therefore for the handling of all complaints brought to the attention of the University. P O L I C Y S TAT E M E N T UTech, Ja endeavours to handle complaints in a way that: i. encourages informal conciliation; ii. is fair and efficient; iii. treats complaints with appropriate serious- ness, empathy and confidentiality; iv. facilitates early resolution. S C O P E O F T H E P O L I C Y O N H A N D L I N G S T U D E N T C O M P L A I N T S This policy applies to all aspects of a student’s educational experience at UTech, Ja. Students may make a complaint about any of the following: i. Other students of the University ii. Academic, administrative staff and support staff (including continuing, contract, sub- contract or casual, visiting appointments, guest lecturers) iii. Visitors to the University v. People external to UTech, Ja. that students interact with as part of an approved exter- nal programme of study such as work experience, industrial or clinical place- ments, continuing education or exchanges. vi. Physical and academic environment W H AT I S A C O M P L A I N T ? A complaint is a statement expressing dissatis- faction with a request for action or response. For the purposes of the Policy, the following will not be treated as a complaint: i. An initial request for information ii. Matters related to academic judgment iii. Matters related to admissions W HO C AN M AKE A C OMP LA I NT ? A complaint can be made by any student (or someone acting on their behalf) affected by the services provided by the University. P O L I C Y A N D P R O C E D U R E S F O R H A N D L I N G S T U D E N T C O M P L A I N T S