This software is currently in Beta mode and may vary from the final release.
Should you encounter any bugs, glitches, lack of functionality or other problems while using the OARRS, please contact us at: studentrecords@utech.edu.jm

How to Access the System

The Online Academic Record Request System (OARRS) currently allows you to request documents such as transcripts, statements and status letters online. You must register before you are able to login to the system. Registration is a two-step process, which is done only once:

1. Verification (Enter your ID number and Date of Birth OR First Name, Surname and Date of Birth)
2. Complete all mandatory fields found on the registration page

Where step 1 above fail to return a match and you have completed your studies before 2000 and have not returned to the university to do further studies, select ‘Yes’ when asked if you have studied prior to 2000.

Note, while registering, you will be asked to specify an email address and a password. Information entered will be your login credentials to access the system thereafter.

Services

The following services are currently being offered through the OARRS at the rate and processing times indicated:

NB:

• All academic records will be kept for a semester ONLY
• No refund will be accommodated for any transaction
• “Processing Time” commences after payment has been received
• “Processing Time” includes the time it takes UTech, Ja. to prepare and make the document available for dispatch. It does not include the time it takes for the document to reach its destination

Dispatch Methods

Please see dispatched methods listed below.

1. To be Collected (Transcript/Statement/Status Letter)
2. Email (not applicable to academic Statements)
3. Courier (Transcript/Statement/Status Letter)
4. Email & To Be Collected (Transcript/Status Letter)
5. Email & Courier (Transcript/Status Letter)

Please note:

1. Courier service cannot be delivered to P.O. Box addresses
2. A department, recipient’s name, zip code (for destinations outside of Jamaica and the Caribbean) and at least one (1) telephone number are required for receiving institutions when courier dispatch method is selected

1. Effective September 23, 2024, TRANSCRIPTS and STATUS LETTERS are emailed to institutions/organization ONLY (not to applicants).
2. STATEMENTS (academic) are either to be collected or couriered.

Payments

Payment can be made at any of the following locations:

1. Paymaster
2. Bill Express

Please advise the Customer Service Agents at our external agencies that you are paying for an ‘Academic Record’ so payment can be properly tagged and delays minimized.

Payment will be applied to the requests in the order they were received. Your request will be processed once payment for service has been confirmed. Confirmation of payment requires 2 working days after payment.

If your request is still in the “Awaiting Payment” state for more than 2 days after payment has been made, please contact the Student Financial Services Unit at fincustomersupport@utech.edu.jm or visit the office which is located to the back of the Main Administration Building, between the hours of 8:00am-4:00pm Mondays to Fridays.

NOTE:

1. If you had to enter all your personal information when registering to use the software, please make your payment online using the Pay Online button available on the Request History page. No other method of payment will be accepted.
2. If you are not in good financial standing with the University, you will not be permitted to make a request for an academic document.
3. Once payment has been received, you will not be able to cancel the request

Student Records Office
studentrecords@utech.edu.jm
970-5020
April 08, 2018