Dear Valued Customer,
Please be advised that due to the COVID 19 pandemic, the Student Records Office (SRO) has to make changes to our operations that will affect the processing of Academic Records (Transcripts, Statements & status Letters). You are therefore urged to take careful note of the following: -
The website (https://www.utech.edu.jm/Oarrs/) will be reopened on Monday May 11, 2020
Requests are to be made on Mondays, Tuesdays & Wednesdays only
Only Regular requests (Processing time of 10 working days) will be accommodated at this time
The Records Office sincerely apologizes in advance for any inconvenience that may arise during this time but wishes to assure you that every effort will be made to process your request in the shortest possible time.
This software is currently in Beta mode and may vary from the final release.
Should you encounter any bugs, glitches, lack of functionality or other problems while using the OARRS, please contact us at: firstname.lastname@example.org
How to Access the System
The Online Academic Record Request System (OARRS) currently allows you to request documents such as transcripts,
statements and status letters online. You must register before you are able to login to the system. Registration
is a two-step process, which is done only once:
Verification (Enter your ID number and Date of Birth OR First Name, Surname and Date of Birth)
Complete all mandatory fields found on the registration page
Where step 1 above fail to return a match and you have completed your studies before 2000 and have not returned to the
university to do further studies, select ‘Yes’ when asked if you have studied prior to 2000.
Note, while registering, you will be asked to specify an email address and a password. Information entered will be your
login credentials to access the system thereafter.
The following services are currently being offered through the OARRS at the rate and processing times indicated:
All academic records will be kept for a semester ONLY
No refund will be accommodated for any transaction
Express Service is only available to applicants who were
first registered 2000/01 academic year to present.
“Processing Time” commences after payment has been received
“Processing Time” includes the time it takes UTech, Ja. to prepare and make the document available for dispatch. It does not include the time it takes for the document to reach its destination
Courier service cannot be delivered to P.O. Box addresses
A department, recipient’s name, zip code (for destinations
outside of Jamaica and the Caribbean) and at least one (1)
telephone number are required for receiving institutions when
courier dispatch method is selected
Payment can be made at any of the following locations:
UTech Payment Gateway (Keycard, Visa, MasterCard Only) Accessed from your Request History page
Please advise the Customer Service Agents at our external agencies that
you are paying for an ‘Academic Record’ so payment can be properly tagged
and delays minimized.
Payment will be applied to the requests in the order they were received.
Your request will be processed once payment for service has been confirmed.
Confirmation of payment requires 2 working days after payment.
If your request is still in the “Awaiting Payment” state for more than 2 days
after payment has been made, please contact the Student Financial Services Unit
at email@example.com or visit the office which is located to the back
of the Main Administration Building, between the hours of 8:00am-4:00pm Mondays to Fridays.
If you had to enter all your personal information when registering
to use the software, please make your payment online using the
Pay Online button available on the Request History page. No other method
of payment will be accepted.
If you are not in good financial standing with the University, you will
not be permitted to make a request for an academic document.
Once payment has been received, you will not be able to cancel the request